Satisfaction Guarantee:  If we make a mistake with your website order, or if you are unhappy with the quality of any of our products we will guarantee your satisfaction!  We will pay return shipping for any issues of our fault. We can offer either a full refund or a replacement. Custom orders are final. 

Returns and Exchanges:  Please email us at waterjetknives@gmail.com to request a refund or exchange before shipping a package to us so that we can make sure we are ready to receive it.  We will accept returns and exchanges on the condition that the product(s) are unused.  Customers will pay the return shipping.  When we receive the returned item we will verify the quality, we will then issue a full refund or exchange for your products. Custom orders are final.  

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